Cancellation policy

Here’s how we handle cancellations, refunds and your data.

Cancellation, refunds, and data retention policy

Last updated 19.11.2024.

 

We understand that circumstances change and you may wish to cancel your subscription with Coachvox AI. Here, we outline our policies to provide clarity on what you can expect when you cancel your subscription and why these terms are in place.

How to cancel your subscription

 

If you wish to cancel your subscription, you can send us a message via your account setting page in your account or send an email to hello@coachvox.com. Upon receiving your request, we will process the cancellation as soon as possible.

 

Access until end of billing period

 

After canceling your subscription, you will continue to have access to your account and can use the AI model until the end of your current billing period. This is because you’ve already paid for this period and should be able to use the services until it concludes.

Refunds

 

We regret to inform you that we do not offer refunds upon cancellation. We understand that this might be disappointing, but it’s important to explain why. The nature of our services entails costs associated with data usage and other operational expenses, even if a user decides to cancel their subscription. These are costs we cannot recover, which makes issuing refunds financially unfeasible for us.

 

30-day money back guarantee on Coachvox Supercharged bundle

 

Between November 21st and November 26th 2024, Coachvox offered a bundle including a year of Coachvox AI, access to the Coachvox Supercharged course, and a range of bonuses. At any point before 10pm GMT on December 26th 2024, customers that bought the Supercharged bundle (as detailed on https://coachvox.ai/supercharged/) and request a refund will be refunded the purchase price ($996).

 

This money back guarantee only applies to new customers that bought the Supercharged bundle between 21st and 26th November 2024. For all other Coachvox customers, this clause is not applicable.

 

Upon cancellation and refund, access to Coachvox AI, the Supercharged course material, and all other bonuses will be revoked immediately.

We may request feedback about your purchase and reason for a refund request so that we may continue improving our product, but you are not obliged to provide them.

Data erasure

 

Once your subscription ends, all data associated with your account will be permanently erased from our servers. This means if you wish to return and create a new account, you will need to start from scratch. We take this step to respect your privacy and to comply with data protection laws.

 

By canceling your subscription, you acknowledge and agree to these terms. We want to be as transparent as possible and hope that this section has helped you understand our cancellation, refunds, and data retention policies.

 

Thank you for your understanding. We strive to offer you the best service possible, and we appreciate your cooperation in respecting these terms.