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Here’s how we handle cancellations, refunds and your data.
Last updated 25.08.2023.
We understand that circumstances change and you may wish to cancel your subscription with Coachvox AI. Here, we outline our policies to provide clarity on what you can expect when you cancel your subscription and why these terms are in place.
How to cancel your subscription
If you wish to cancel your subscription, please send an email to [email protected]. Upon receiving your request, we will process the cancellation as soon as possible.
Access until end of billing period
After canceling your subscription, you will continue to have access to your account and can use the AI model until the end of your current billing period. This is because you’ve already paid for this period and should be able to use the services until it concludes.
We regret to inform you that we do not offer refunds upon cancellation. We understand that this might be disappointing, but it’s important to explain why. The nature of our services entails costs associated with data usage and other operational expenses, even if a user decides to cancel their subscription. These are costs we cannot recover, which makes issuing refunds financially unfeasible for us.
Once your subscription ends, all data associated with your account will be permanently erased from our servers. This means if you wish to return and create a new account, you will need to start from scratch. We take this step to respect your privacy and to comply with data protection laws.
By canceling your subscription, you acknowledge and agree to these terms. We want to be as transparent as possible and hope that this section has helped you understand our cancellation, refunds, and data retention policies.
Thank you for your understanding. We strive to offer you the best service possible, and we appreciate your cooperation in respecting these terms.