Terms and conditions

Please read carefully.

Welcome to our terms and conditions. Our team has crafted these terms to ensure a fair and balanced agreement that protects the interests of all parties involved. These terms govern your use of our platform and the services we provide.

Last updated 20.11.2024

Definitions

These Terms form an agreement between you (“You”) and Coachvox Limited (“Company,” “Coachvox AI,” “we” or “us”) and cover the website available at coachvox.ai (the “Website”), and the Coachvox AI applications (the “App”, including the Coachvox AI model creation services and chatbots, together with any content, tools, features and functionality offered on or through our Website and App (the “Services”). Coachvox AI models are trained and generated by “Creators” in the training rooms and those that interact with these models are “Users”.

Definitions:

“Company,” “we,” or “us” refers to Coachvox Limited, the provider of the Services described in this agreement.

“You” refers to any user of our Website, App or Services.

“Creator” refers to any user who creates an AI model using our Services.

“End User” refers to any user who interacts with an AI model using our Services, including chatting to an AI model and creating an account to do so.

“Model” refers to any AI model created using our Services.

“Website” refers to our website at www.coachvox.ai and any associated subdomains.

“Services” refers to any service or feature provided by Coachvox Limited, including but not limited to our website, app, and AI model creation tools.

“App” refers to any web or mobile application provided by Coachvox Limited.

“Generations” refers to any text, images, audio, or video generated by an AI model created using our Services.

We kindly ask that you carefully read and understand these terms as they contain important information about your legal rights. By accessing or using our Services, you agree to be bound by these terms. If you do not agree to these terms, please do not use Coachvox AI.

For the purposes of these terms, “you” and “your” refer to you as either the Creator or the user of the Services. If you are using the Services on behalf of a company or other entity, “you” also includes that entity. By using the Services on behalf of an entity, you represent and warrant that you are authorized to bind the entity to these terms, and that you agree to these terms on behalf of the entity.

Use of the services

You are required to create an account in order to access and use certain features of the Services. If you create an account, you agree to provide and maintain true, accurate and current information about yourself. Your account data is governed by our privacy policy. If you are under 18 years old, you are not permitted to use the Services and create an account.

You are responsible for keeping your account and password confidential. Furthermore, you are responsible for any and all activities that occur under your account. You agree to (a) immediately notify Coachvox AI of any suspected unauthorized use of your account or any other breach of security, and (b) ensure that you sign out of your account at the end of each session when accessing the Services. Coachvox AI will not be liable for any loss or damage arising from your failure to comply with this section.

We may modify, suspend, or discontinue any part of the Services under the following conditions:

For material changes or permanent discontinuation:
- We will provide reasonable advance notice (typically 30 days) via email or platform notification
- This allows you to download or transfer any relevant data where applicable
We may make immediate changes without prior notice when:
- Required by law or regulatory requirements
- Necessary for security reasons or to prevent abuse
- Due to technical emergencies or critical maintenance
- The change does not materially reduce functionality

You agree that Coachvox Limited will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services, regardless of the notice provided.

You agree that Coachvox has no responsibility or liability for the deletion or failure to store any data or other content maintained or uploaded to the Services. Coachvox may terminate accounts that show no activity for 6 months or more. Before terminating your account, we will notify you at least 14 days in advance. You can prevent account termination by either logging into your account or sending an email to hello@coachvox.com during this notice period.

User accounts created to interact with AIs

When interacting with AI models, some End Users may create password-protected accounts to access previous chats. By creating such an account, End Users agree to these terms and conditions.

This is also the case for End Users who subscribe to or pay for access to a Creator’s AI model.

Paying for access to an AI model

Creators of AI models have the option to charge for access to their AI model. Individuals or End Users who subscribe to these AI models understand that:

a) they are creating a Coachvox AI account, and

b) Coachvox AI is not party to the agreement between the Creator and the End User.

This includes cases where the payment or subscription is facilitated using Coachvox Limited’s Stripe Connect account or otherwise.

Conditions of use

You are solely responsible for all text, images, audio files, video, information, data, code, software, music, sound, photographs, graphics or other materials (“Content”) that you upload, post, publish or display or otherwise transmit via the Services.

Coachvox AI reserves the right to investigate and take appropriate legal action against anyone who, in Coachvox AI’s sole discretion, violates this provision, including without limitation, removing the offending Content from the Website or Services, suspending or terminating the account of such violators and reporting them to applicable law enforcement authorities.

You are agreeing not to utilize the Website or Services in the following ways:

a) You will not upload or transmit any Content that:

infringes intellectual property or proprietary rights of any party;
you do not have the right to upload under any contractual or legal obligations;
contains software viruses, computer code or programs that are designed to interrupt or destroy the functionality of computer software or hardware, or telecommunications equipment;
creates a privacy or security risk for any person;
constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “contests,” “sweepstakes,” or any other form of solicitation;
is harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, hateful racially, ethnically, or otherwise objectionable; or
restricts or inhibits any other person from using or enjoying the Website or Services or exposes Coachvox AI or its users to any harm or liability of any type. Coachvox AI, in its sole judgment, has the right to deem any Content objectionable.

b) You will not interfere with or disrupt the Website or Services or the servers or networks connected to the Website or Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Website or Services.

c) You will not violate any applicable local, state, national or international law, or any regulations having the force of law.

d) You will not impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.

e) You will not solicit personal information from anyone under the age of 18.

f) You will not harvest or collect email addresses or other contact information of other users from the Website or Services by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications.

g) You will not advertise or offer to sell or buy any goods or services for any business purpose that is not specifically authorized.

h) You will not further or promote any criminal activity or enterprise or provide instructional information about illegal activities.

i) You will not attempt to obtain or access any materials or information through any means that are not intentionally made available or provided for through the Website or Services.

j) You will not lease, lend, sell or sublicense any part of the Services.

k) You will not attempt to circumvent any technological measure designed to protect the Services or any technology associated with the Services.

l) You will not reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to any Services source code, in whole or in part, unless a portion of code contained within the Services is released as open source and the open source license governing such code expressly permits reverse engineering, copying, or other modification.

m) You will not use the Services to create malicious or abusive content, as determined by Coachvox AI in its sole discretion, or any content that violates a Coachvox AI policy, or use the Services (or any part thereof or any technology contained therein) in any manner that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person, or that violates any applicable laws.

Account Suspension and Termination

Immediate Suspension or Termination We may immediately suspend or terminate your account if you:

Violate applicable laws
Upload illegal or prohibited content
Engage in activities that threaten service security or stability
Use the service to harass, abuse, or harm others
Attempt to gain unauthorized access to the service or other users’ accounts

Other Circumstances We may suspend or terminate your account with prior notice if you:

Violate these Terms or our Acceptable Use Policy
Have extended periods of account inactivity (6 months or more)
Fail to pay any fees when due
Provide false or misleading information

Process and Effects

Where possible, we will provide notice before suspension or termination
For serious violations, we may take immediate action without notice
Upon termination, you may lose access to your account and content
We reserve the right to report illegal activities to relevant authorities

We will exercise these rights reasonably and in good faith.

User guidelines and responsibilities for AI interactions

Nature of AI Models

Users are advised that the AI Models are based on and trained by real individuals, but are not themselves human beings. Generations produced by the Models must not be regarded or relied upon as professional advice or guidance.

Limitations in knowledge and “hallucinations”

Please be aware that our Services are built on OpenAI’s ChatGPT, a large language model (LLM), and are intended for informational and entertainment purposes only. LLMs like ChatGPT have limitations in their “knowledge” or training data. Additionally, LLMs have been known to “hallucinate” information, meaning they may produce false or misleading statements.

User responsibility and risks

Users are responsible for their interactions with the Models and use of the Services, and do so at their own risk. We advise users to exercise discretion and consult with qualified professionals for any serious matters requiring expert advice or judgment.

Privacy and data handling

Users should be aware that their conversations with a Creator’s AI Model may be accessible to that Creator or designated moderators for the purposes of analysis, improvement, or to provide an informed human follow-up to the conversation. Conversations may be seen in their entirety or in a summarized version. As such, users are strongly advised not to disclose sensitive or confidential information when interacting with the Models.

Disclaimer of liability

Coachvox AI and the Creators of the Models accept no liability for any losses or damages arising from interactions with the Models or use of the Services. This includes, but is not limited to, direct, indirect, incidental, consequential, or special damages.

Obligation of Creators to provide disclaimers

Creators who use our AI Models are obliged to clearly and conspicuously provide a disclaimer near or within the AI model’s user interface. This disclaimer should explicitly state that the information and guidance provided by the Model may have limitations and should not be relied upon for professional or serious matters.

By engaging with our Services, you acknowledge that you have read, understood, and agree to be bound by the terms and limitations set forth in this section.

Copyright and IP

We recognise that generative AI raises complex legal questions around intellectual property rights. While the ownership of AI-generated content (‘Generations’) remains subject to evolving legal interpretation, we strive to make our terms clear and fair for Creators.

Ownership of Creator Content

Creators retain all rights to any content they upload to Coachvox AI (“Creator Content”), provided it is their original work or they have the necessary permissions to use it.

By uploading Creator Content, Creators represent and warrant that they own the content or have obtained all required rights and permissions to use it and to grant Coachvox AI the licenses outlined in these terms.

License to Use Creator Content

Creators grant Coachvox AI a non-exclusive, worldwide, royalty-free, fully paid-up, transferable, sublicensable, perpetual, and irrevocable license to use, reproduce, modify, display, distribute, and create derivative works from the Creator Content solely for the purpose of operating, maintaining, improving, and providing services related to the Creator’s AI model.

Ownership of AI-Generated Content

All content generated by Coachvox AI models through the use of our services (“Generated Content”) is owned by Coachvox AI, except when the Generated Content is identical or substantially similar to the Creator Content. In such cases, Creators retain ownership of that specific content.

Creator’s Use of Generated Content

Creators are granted a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, distribute, and create derivative works from the Generated Content produced by their AI model without any restrictions from Coachvox AI.

Use of Generated Content by Coachvox AI

Coachvox AI reserves the right to use, analyze, and process the Generated Content to operate, maintain, improve, and develop our services. This includes research and development purposes, provided that Coachvox AI does not disclose any Creator Content or personal information to third parties without the Creator’s explicit consent.

End Users’ Use of Generated Content

End Users (users who interact with the AI models created by Creators) should be aware that Generated Content may be subject to copyright laws. End Users are prohibited from presenting the Generated Content as their own original work.

If End Users share or use the Generated Content, they must give appropriate credit to Coachvox AI and/or the Creator when applicable.

End Users are not granted any rights to use, reproduce, modify, distribute, or create derivative works from the Generated Content beyond personal, non-commercial use, unless explicitly authorized by Coachvox AI and the Creator.

Intellectual Property of Coachvox AI

The Coachvox AI website, services, and all content and features within them (“Site Content”) are protected by intellectual property laws.

Users agree not to copy, modify, distribute, sell, or lease any part of our services or Site Content, nor may they reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or Users have our written permission.

Prohibited Activities

Users agree not to engage in unauthorized activities such as data mining, scraping, crawling, or using any automated means to access or use the website or services for any purpose without our express written permission.

If Coachvox AI blocks a User’s access to the website or services, the User agrees not to attempt to circumvent such measures (e.g., by masking their IP address or using a proxy IP address).

Trademarks

“Coachvox” is a registered trademark of Coachvox Limited.

“More than a chatbot” is a registered trademark of Coachvox Limited.

Users are not permitted to use any of Coachvox Limited’s trademarks, logos, or branding without our prior written permission in each instance.

Release and indemnity

To the maximum extent permitted by law under the jurisdiction of England and Wales:

You agree to indemnify and defend Coachvox Limited, including its affiliates, officers, directors, employees, agents, and service providers (collectively “Coachvox”) against:

- Any claims or legal actions arising from your use of the Services
- Issues related to your User Content
- Breaches of these Terms
- Any intellectual property infringement by you or anyone using your account
- Any complaints or charges brought by End Users of your AI model
This indemnification includes covering all reasonable legal fees, court costs, losses, expenses, and damages.
Where any part of this indemnification clause is found to be unenforceable under applicable law, the remaining portions will continue to apply to the fullest extent legally permitted.

End Users must accept either our AI Usage Terms or the Creator’s equivalent liability terms before use, confirming they cannot hold the Creator or Coachvox Limited liable for any loss or damage described above.

Limitation of liability

Coachvox Limited shall not be liable for any indirect, incidental, special, consequential, exemplary damages or any damages for loss of profits including, but not limited to, damages for loss of goodwill, use, data or other intangible losses, whether based on contract, tort, negligence, strict liability or otherwise, arising out of or in connection with the Services provided by Coachvox Limited. This includes, but is not limited to, any loss or damage which may arise from the use of, or inability to use, the Services or any related information, unauthorized access to or alteration of your transmissions or data, statements or conduct of any third party on the Services or any other matter relating to the Services. Coachvox Limited’s total liability to you for any and all claims arising out of or in connection with the Services provided hereunder shall not exceed one hundred US dollars ($100). If any jurisdiction does not allow the exclusion or limitation of liability for incidental or consequential damages, the liability of Coachvox Limited shall be limited to the maximum extent permitted by law. If you are dissatisfied with any portion of the Services or with these terms of use, your sole and exclusive remedy is to discontinue use of the Services.

Cancellation and refunds

You can cancel your Coachvox AI subscription by emailing hello@coachvox.com.

Please see our cancellation, refunds, and data retention policy here.

Dispute resolution

Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration under the LCIA Rules, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be London, England. The language to be used in the arbitral proceedings shall be English.

All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.

General

Entire Agreement

These Terms constitute the entire agreement between you and Coachvox AI and govern your use of our Services, superseding any prior agreements between you and Coachvox AI with respect to the Services, save for the Privacy Policy, Cancellation and refunds policy, and the terms of interacting with an AI model, if you are an End User.

Governing Law

This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

Severance

If any provision of these Terms is found to be invalid, illegal, or unenforceable:

That provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable
The validity and enforceability of all other provisions shall remain unaffected
The parties shall negotiate in good faith to replace any invalid provision with one that achieves, to the maximum extent possible, the same economic, legal, and commercial objectives
Such invalidity or unenforceability in one jurisdiction shall not affect the validity or enforceability of these Terms in any other jurisdiction

For clarity, if modification of an invalid provision is not possible, that provision shall be severed while the remainder of these Terms continues in full force and effect.

No waiver

No failure or delay by Coachvox Limited in exercising any right, power, or remedy under this Agreement shall operate as a waiver of any such right, power, or remedy. No waiver shall be effective unless it is in writing and signed by Coachvox Limited.

Expiration of claims

Any claims arising from or related to this agreement must be brought within one year of the date the claim arose except where prohibited by applicable law. After one year, any such claims will be deemed waived and forever barred, unless the applicable statute of limitations provides for a longer period. This limitation of time applies to all claims, including but not limited to breach of contract, breach of warranty, negligence, and any other tort or statutory claim.

Changes to these terms

We may update these Terms from time to time. We will always indicate at the top of this page the date these Terms were last revised.

For material changes that substantially affect your rights or obligations:

We will provide advance notice at least 14 days before the changes take effect
Notice will be sent via email and/or displayed prominently within the Service
You will have the opportunity to review these changes before they become effective
Your continued use of the Service after the changes take effect will constitute acceptance of the updated Terms

For non-material changes (such as clarifications, minor updates, or changes required by law):

These may take effect immediately
We will update the ‘Last Modified’ date at the top of these Terms
Your continued use of the Service constitutes acceptance of these changes

If you do not agree with any changes to these Terms, you may discontinue using the Service. Your continued use after changes become effective will indicate your acceptance of the updated Terms.

Contact

If you have any questions about our Services, or to report any violations of these Terms or Privacy Policy, please contact us at hello@coachvox.com.