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How we gather and manage your data
Last updated 23.11.2024
This privacy policy outlines how Coachvox (including coachvox.ai and app.coachvox.ai) collects, uses, and protects your personal information. By using our website or application, you agree to the terms of this policy.
We take matters of privacy and data protection seriously and if you have any concerns or queries, please contact us.
1. Introduction
This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use Coachvox and the choices you have associated with that data.
2. Data Controller
Coachvox Limited (“we”, “us”, or “our”) is the data controller responsible for your personal data. If you have any questions or concerns about how we handle your data, please contact us using the details provided in the “Contact Information” section.
3. Information Collection
4. Payment Information
While we utilise Stripe for payment processing, we do not store or have direct access to your credit card details. Stripe handles all payment data in accordance with its privacy policy, which you can review on their website.
5. Cookies and Tracking
We use cookies to improve and analyse our services. Additionally, we use Google Analytics and Meta Pixel to understand how our service is used. Google’s and Meta’s use of the data they collect is in accordance with their respective privacy policies.
6. Microsoft Clarity
We use Microsoft Clarity and Microsoft Advertising to analyse your interactions with our website and application through tracking technologies. These behavioural metrics, heatmaps, and session replays help us improve and market our product. We also use this information for optimisation and fraud/security purposes. See Microsoft’s Privacy Statement for details on data collection and usage.
7. Third-Party Service Providers
We may share your personal data with trusted third-party service providers to facilitate our services, such as:
These third parties process your data only on our behalf and in accordance with our instructions and applicable data protection laws.
8. Information Use
We use the collected information for purposes including, but not limited to:
9. Data Retention and Security
We retain your personal data only for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Your information is stored securely and we take precautions to prevent unauthorised access.
10. International Data Transfers
Your personal data may be transferred to and stored in countries outside the UK or the European Economic Area (EEA), including the United States. We ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.
11. Your Rights and Choices
You have the right to:
If you wish to act on the above, you may do so by emailing hello@coachvox.com.
You are also free to:
12. AI Interactions
When you interact with AI models on our platform, we may collect and store the content of those interactions to improve our services. We do not intentionally collect personal data during these interactions. Please avoid sharing any personal or sensitive information in your interactions with AI models.
13. Children’s Privacy
Individuals under the age of 18 are not permitted to use Coachvox. We do not knowingly collect personal data from individuals under 18. If you become aware that a child has provided us with personal data, please contact us.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or through a prominent notice on our website or app prior to the change becoming effective. The “Last Updated” date at the top indicates when the policy was last revised.
15. Contact Information
For any questions regarding this privacy policy or your personal data, please contact us here or email hello@coachvox.com.
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