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Privacy policy

How we gather and manage your data

Last updated 12.06.2024

 

This privacy policy outlines how coachvox.ai collects, uses, and protects your personal information. By using our website, you agree to the terms of this policy.

 

We take matters of privacy and data protection seriously and if you have any concerns or queries, please contact us.

1. Introduction

This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use coachvox.ai and the choices you have associated with that data.

 

2. Information Collection

  • Account Holders: If you create an account with us, we collect certain personal data to deliver our services. This may include your name, email address, and password.
  • Visitors and Users: We utilize cookies and similar tracking tools to monitor user interaction and understand how you use our site.
  • AI Interactions: If you interact with AI models on our platform, we may collect and store the content of those interactions for the purpose of improving our models and delivering our services.

3. Payment Information

While we utilize Stripe for payment processing, we do not store or have direct access to your credit card details. Stripe handles all payment data in accordance with its privacy policy, which you can review on their website.

 

4. Information Use

We use the collected information to:

  • Provide, maintain, and improve our services.
  • Notify you about changes to our service.
  • Allow you to participate in interactive features of our service when you choose to do so.
  • Provide customer support.
  • Monitor the usage of our service.

5. Cookies and Tracking

We utilize cookies to improve and analyze our services. Additionally, we use Google Analytics to understand how our service is used. Google’s use of the data it collects is in accordance with its own privacy policy.

 

6. Data Retention and Security

We retain your personal data only for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Your information is stored securely and we take precautions to prevent unauthorized access.

7. User Choices

You have the right to:

  • Access, update, or delete your personal data.
  • Opt out of any marketing communications we might send.
  • Set your browser to reject cookies or notify you when a cookie is set.

 

8. Children’s Privacy

Our platform is not intended for individuals under 18 (or the relevant age in your jurisdiction). We do not knowingly collect personal data from individuals under 18. If you become aware that a child has provided us with personal data, please contact us.

9. Changes to This Policy

We may update our privacy policy periodically. We will notify you of any changes by posting the updated policy on this page and updating the “last modified” date.

 

10. Contact Information

For any questions regarding this privacy policy or your personal data, please contact us here.

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